Cranky’s FARM Privacy Policy
Last updated: 7 November 2026
Cranky’s FARM Animal Rescue Mission Limited (ABN 65 621 671 823) is a not-for-profit animal rescue and sanctuary based in Queensland, Australia.
We respect your privacy and understand the importance of protecting the personal information you share with us. Whether you’re making a donation, sponsoring a resident, booking a sanctuary tour, purchasing something from our online shop, volunteering, or contacting us about an animal in need, we are committed to handling your information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have regarding your personal information.
We aim to handle personal information consistently with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), where applicable.
1. What Personal Information Do We Collect?
The information we collect depends on how you interact with Cranky’s FARM and may include:
- Contact information: Your name, email address, telephone number and postal address.
- Donations and sponsorships: Information required to process donations, manage sponsorships, issue receipts and maintain donation records.
- Event and tour bookings: Booking details, attendee numbers, contact information, accessibility requirements and other information you choose to provide.
- Online purchases: Billing and delivery details, order information and purchase history.
- Volunteer enquiries and applications: Contact details, relevant experience, availability, references and other information reasonably required to assess suitability.
- Animal surrender, adoption and rehoming: Contact details, property and animal-care information, relevant experience and information required to assess or facilitate suitable arrangements.
- Fundraising activities: Information required to administer raffles, competitions, campaigns and other fundraising initiatives.
- Communications: Information you provide when contacting us by email, telephone, social media, website forms or other channels.
- Website information: Technical information such as IP addresses, browser types, device information, cookies and website usage data, where collected by our website or its service providers.
We only seek to collect information that is reasonably necessary for our activities or that you voluntarily choose to provide.
2. Why Do We Collect Your Information?
We collect and use personal information to help us operate our sanctuary, care for our rescued residents and communicate with the people who support our work.
This may include:
- Processing donations, sponsorships and payments.
- Managing sanctuary tours, events and visitor bookings.
- Processing online shop orders and arranging delivery.
- Administering fundraising raffles and competitions.
- Responding to enquiries and requests for assistance.
- Assessing volunteer, foster, adoption and animal surrender applications.
- Facilitating animal rehoming arrangements where appropriate.
- Sending receipts, confirmations and important service-related communications.
- Providing updates about our residents, rescue activities, events and fundraising campaigns where appropriate.
- Improving our website, services and supporter experience.
- Maintaining records and meeting applicable legal and regulatory obligations.
We will not sell your personal information to third parties.
3. Donations, Sponsorships and Fundraising
When you donate, sponsor an animal or participate in a fundraising activity, we may collect information necessary to process your contribution, issue a receipt, maintain financial records and communicate with you about your support.
Where payments are processed through external payment providers, your payment information is handled in accordance with the relevant provider’s security and privacy practices.
We do not intentionally collect or store complete credit card details on our own systems.
If you participate in a raffle or competition, your information may also be used to administer the activity, verify eligibility, contact winners and comply with applicable fundraising or gaming requirements.
4. Animal Adoption, Surrender and Rehoming
Animal welfare is central to everything we do. When you enquire about surrendering, adopting, fostering or rehoming an animal, we may request information about your circumstances, experience, property and ability to provide appropriate care.
This information helps us make informed decisions that prioritise the wellbeing of the animals involved.
Where we assist with rehoming between individuals, we will seek your consent before sharing your contact details with another party, unless disclosure is otherwise required or authorised by law.
Information provided through these processes will only be used for purposes reasonably connected with the relevant animal welfare activity, or as otherwise permitted by law.
5. Volunteers
People wishing to volunteer with Cranky’s FARM may be asked to provide information relevant to their application, including experience, availability, references and other details necessary to assess their suitability.
Depending on the role, we may also request appropriate screening or background-check information where lawful and reasonably necessary.
Any sensitive information collected during this process will be handled with additional care and only used or disclosed with appropriate consent or another lawful basis.
6. Photographs, Videos and Media
Photography and video are an important part of sharing the stories of our rescued residents and raising awareness of animal welfare.
Photographs or videos may be taken during sanctuary tours, volunteer activities, events and other activities at Cranky’s FARM.
Where individuals are identifiable, we will seek appropriate consent before using their images for promotional purposes, including on our website, social media, fundraising materials or other publications.
For children, consent will be sought from a parent or legal guardian where appropriate.
If you have concerns about photographs or videos featuring you or your children, please contact us.
7. Marketing and Communications
From time to time, we may send updates about our rescued residents, fundraising activities, sanctuary events and other matters relevant to Cranky’s FARM.
We will only send promotional electronic communications where we have the necessary consent or are otherwise permitted by law.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided, where available, or by contacting us directly.
Unsubscribing from promotional communications will not prevent us from sending essential messages relating to your bookings, purchases, donations or other transactions.
8. Sharing Your Personal Information
We do not sell or rent your personal information.
We may share relevant information with trusted third-party service providers where reasonably necessary to operate our activities. These may include:
- Payment processing providers.
- Website hosting and technical support providers.
- Online store, printing, fulfilment and delivery providers.
- Event booking and fundraising platforms.
- Email and communication services.
- Professional advisers or service providers assisting with our operations.
- Other parties where you have consented to the disclosure.
We may also disclose personal information where required or authorised by law, including to relevant regulatory or law enforcement authorities.
We take reasonable steps to ensure that personal information shared with service providers is handled appropriately.
9. Overseas Disclosure
Some third-party technology, payment, website and communication services may store or process information outside Australia.
Where overseas disclosure occurs and the Australian Privacy Principles apply, we will take reasonable steps required by law to protect personal information.
The countries involved may depend on the service providers used by Cranky’s FARM.
10. Website Cookies and Analytics
Our website may use cookies and similar technologies to support essential website functions, improve performance, maintain shopping carts, process bookings and understand how visitors use our website.
Some cookies may be placed by third-party services integrated into our website.
You can manage or disable cookies through your browser settings, although doing so may affect the functionality of certain parts of our website.
Where required by applicable law, we will obtain consent for the use of non-essential cookies or tracking technologies.
11. Sensitive Information
In some circumstances, we may collect sensitive information, such as health or accessibility information voluntarily provided in connection with a sanctuary visit, or relevant screening information associated with a volunteer application.
We will only collect sensitive information where reasonably necessary and where we have your consent or another lawful basis.
We will use and disclose sensitive information only for the purpose for which it was collected, a directly related permitted purpose, or as otherwise authorised by law.
12. Protecting Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include secure website connections, restricted access to records, password-protected systems and the use of reputable service providers.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
If we become aware of a data breach, we will assess the circumstances and take appropriate action, including notifying affected individuals and relevant authorities where required by law.
13. How Long Do We Keep Your Information?
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by applicable laws and recordkeeping obligations.
Different records may have different retention requirements. For example, certain financial and transaction records may need to be retained for a number of years.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, unless we are legally required to retain it.
14. Accessing and Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We will respond to requests within a reasonable timeframe and in accordance with applicable privacy laws.
We may ask you to verify your identity before providing access to personal information.
In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where appropriate.
15. Third-Party Websites
Our website may contain links to external websites, fundraising platforms, social media services and other third-party providers.
These websites operate independently of Cranky’s FARM and may have their own privacy policies and information-handling practices.
We encourage you to review the privacy policies of external services before providing personal information.
16. Privacy Concerns and Complaints
If you have a question, concern or complaint about how we handle your personal information, please contact us using the details below.
We take privacy concerns seriously and will make reasonable efforts to investigate and respond to your complaint.
If you are dissatisfied with our response and your complaint falls within the jurisdiction of the Office of the Australian Information Commissioner (OAIC), you may be able to lodge a complaint with that office.
Further information is available at www.oaic.gov.au.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our operations, technology, legal obligations or information-handling practices.
The most current version will be published on our website with the date of the latest update.
18. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to raise a privacy concern, please contact:
Cranky’s FARM Animal Rescue Mission Limited
ABN: 65 621 671 823
Queensland, Australia
Website: www.crankysfarm.org.au
Email: [email protected]
We appreciate the trust placed in us by our supporters, volunteers and visitors, and we are committed to treating your personal information with the same care and respect we believe everyone deserves.